Gone are the days of flipping through the phonebook to find a local plumber. With billions of people using social media, if you want a customer’s business, you need to be online. Not only do social media platforms offer powerful tools to promote your business, but they also don't require a whole lot of time, energy, or money to set up and manage.
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Before you jump straight into making social media posts, you need to know who you’re talking to and what kind of personality you want your business to have — both of which should be linked.
Figure out who your audience is
Try putting yourself in the shoes of your customers. Understand who they are, what they’re interested in, and what they want out of a plumber. Think of them every time you post on social media, and let that be your guide to staying true to your audience.
Ask yourself these questions to pinpoint your ideal customers:
Once you know who you’re talking to, a consistent brand personality that fits with your audience will make your social media activity connect. For example, do you want to come across as an easy-going, funny character to a younger crowd? Would you prefer to be seen as an authority that’s geared towards a more commercial audience?
A brand personality doesn’t mean that everything you post has to be the same, but it does give you direction and keeps things consistent for your audience.
Owning an inactive page that hasn’t been used in weeks or months can be a bad look. It’s best to start by committing to one social channel and doing it well before diversifying, that way you won’t bite off any more than you can chew.
For simple how-to guides on getting started with social media platforms, check out these resources:
Let’s break down the top four platforms to see what’s right for you:
Facebook is a great place to start. It allows you to share a variety of content (videos, photos, or simple text) and is a great place to build a community.
Facebook appeals to a broad age range but skews slightly older than other social media platforms, with the majority of users aged 30+. So if you’re after homeowners and businesses, this is a good option.
Take a look at our Facebook page for some ideas. We’ve amassed quite the following, so it appears that we’re onto something! 😏
YouTube is another huge platform. It’s perfect for generating a sense of trust between you and your customers. You can share helpful tips and behind-the-scenes insights that will help to showcase your work and prove to your audience that you know what you’re doing.
Take a look at our YouTube channel if you want to get an idea of what some good trade-specific content looks like.
In addition to photo-focused, timeline-style posts, the Instagram ‘Stories’ & 'Reels' features have taken off. Instagram does attract a slightly younger audience (mostly 18-40-year-olds), so if you’re looking to gain popularity with a slightly younger crowd, then this platform is perfect.
Have a scroll through our Instagram page and take note of what we do to keep our followers engaged. Think about how you could do something similar with a page of your own.
This video-based platform is dominating download charts, with a particular focus on story-telling and direct-to-camera content. While very popular with Gen Z, up to 26% of Baby Boomers (1946 -1964) use it for a mix of entertainment and as a replacement for search engines.
Check out our TikTok page for a closer look at life with Tradify.
While the nature of plumbing is visual, it’ll take a bit more than shots of copper pipes or a new hot water cylinder to maximise your social media presence, so mix it up!
While getting the right shot is important, there is more to consider. When you make social media posts, try to do these two things:
Provide value
Providing value is the best way to ensure that you hold onto all your new followers. Here are a few easy ways you can give your followers the value they need to stick around:
Build engagement
Social media platforms are all about connection, so creating conversations and having an engaged following is crucial to success. Here are a few practical ways to do this:
Social media should be fun — that’s what it’s designed for. Remember that it’s not the be-all and end-all of your business, so don’t let it take up too much of your time. If you make sure that your social media content is enjoyable for you to create, it will likely be enjoyable for your audience to consume.
Social media makes business management easier and so does Tradify. Start your free 14-day trial today.